UX Research

Research that moves as fast as your Roadmap

Enterprise technology teams ship faster than ever but without timely, rigorous user research, speed becomes a liability. Unvalidated assumptions drive costly rework, accessibility gaps erode trust and create compliance exposure, and critical product decisions get made on intuition instead of evidence.

Rapid Research

When teams need answers fast, Akraya delivers focused UX Research built for speed, clarity, and action - validating concepts, refining workflows, and de-risking launches without waiting for long research cycles.

What it helps Solve -

Product Uncertainty before Launch
Feature Prioritization and Scope Control
Design Direction and Usability Concerns
Research Bottlenecks that slow Delivery

What Clients Gain -

Faster Decision Making across the Product Org
Reduced Engineering Waste from Unvalidated Assumptions
Better Alignment between User needs and Roadmap priorities

Accessibility & Inclusive Research

Inclusive products require direct input from a broader range of users. Akraya helps teams integrate accessibility perspectives into the research and product development lifecycle in a structured, scalable way.

What it helps Solve -

Limited Access to Representative Participants
Blind Spots in Inclusive Design Decisions
Challenges navigation Sensitive Research and Compliance
Difficulty Embedding Accessibility early enough in the Product Cycle

What Clients Gain -

Broader, more representative User Insight
Stronger Inclusive Design decisions and reduced Exclusion Risk
Expert Support navigating complex Accessibility Research Program

Human Factors, HTI & Wearables Research

For clients developing devices and mixed hardware-software experiences, Akraya offers a specialized research capability that goes beyond traditional software UX - combining principal-level human factors leadership with structured, scalable lab operations.

What it helps Solve -

Lack of Dedicated Human - Technology Interaction Research Capability
Underutilized or Ad-Hoc Lab Operations
Dependency on a Small Number of Specialized Internal Experts
Inconsistency in Scaling In-Person Research Programs

What Clients Gain -

Senior Human factors and HTI Leadership embedded in the program, not Ad-Hoc Support
Governance, Training and Standardized Protocols to ensure consistent quality across studies
Built to expand into Additional Labs, Research Programs and new Product Domains over time

Elevate every touchpoint with human-centered design, using deep user insight to create experiences that drive engagement, loyalty, and real results.

PhD-Led Analytical Depth

Our team includes specialists in Human Factors and Quantitative Psychology (R, SPSS, Python) who understand the math behind the behavior.

Fortune 500 Proven

Trusted by Fortune 500 Organizations to manage the most sensitive research portfolios in their AI and Security labs.

Surgical Delivery

We don't just provide "UX'ers"; we provide AI Interaction Engineers who understand LLM limitations and hardware constraints.

AI-Powered Health Coach UX Design for a Global Wearables Leader

The Challenge: The global health and wearables technology leader needed to design the user experience for their new AI-powered personal health coach with a solution that’s capable of handling interaction, visual, and motion design while moving at high velocity.

The Akraya Solution: We deployed our UX and AI expertise across interaction, visual, and motion design to accelerate the AI coach integration and created a cohesive experience that merges conversational AI with structured health data.

View success story

Casestudy_AI+UXR_Conversation-design-_google-2026

Human-Centered AI Model Evaluation & Conversation Design for a Global Technology Leader

The Challenge: With AI system deployed across multiple internal and external touchpoints, the organization needed to ensure that interactions felt natural, empathetic, and aligned with user intent capabilities that pure machine evaluation could not fully capture.

The Akraya Solution: We embedded conversation design expertise into AI model evaluation, bridging the gap between machine scale analysis and humancentric quality.

View success story

representation-user-experience-interface-design (1) (1)

Quant UX Research & AI Measurement Framework for a Global Health & Wearables Leader

The Challenge: With the launch of a new AI chatbot feature within the health app ecosystem, the organization needed to build comprehensive measurement frameworks that could capture early signals of user engagement, trust, and product effectiveness enabling data-driven iteration before broad market release.

The Akraya Solution: We deployed a quantitative UX strategy with psychometrics, statistical analysis, and AI product measurement to build scalable research infrastructure.

View success story

Transforming Internal AI Conversations for a Global Technology Leader

The Challenge: With employees relying on chatbots and voice interfaces for HR support, IT troubleshooting, travel booking, and expense management, the quality of conversational interactions for a global technology leader directly impacted workforce productivity and satisfaction.

The Akraya Solution: We engineered a comprehensive solution to revolutionize how employees interact with internal AI tools using UX and emerging agentic AI best practices.

View success story

Shaping Search Strategy Through Foundational UX Research

The Challenge: With rapid AI adoption reshaping user expectations and Gen Z emerging as a critical demographic for future topline growth, leadership needed foundational research to inform the 2026 desktop Search roadmap.

The Akraya Solution: Akraya designed and executed a foundational research initiative to deliver actionable strategic clarity at a roadmap-defining moment.

View success story

Akraya has provided eBay with outstanding service that continues to improve each year. We are pleased to have Akraya as a partner and recommend them without hesitation.

eBay

Akraya’s excellent customer service is quick to respond to our requests and continues to earn positive reviews from our hiring managers. They are one of our most valued suppliers.

PayPal

All of the candidates provided by Akraya are excellent. Their candidates often make the final shortlist. They do a great job.

Wells Fargo

Get started today!

It only takes a few moments to signup.

Get started

UX Research

Trusted by Enterprises Worldwide