Free white paper - Green dashboard, blocked user

Where accessibility checks fall short, and what to measure instead

See what Akraya researchers inside Fortune 500 product teams found when people with disabilities used products that passed every check.

Based on interviews with Akraya accessibility UX researchers embedded at Fortune 500 product teams, and Akraya's enterprise leadership.

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The green dashboard problem

A green accessibility dashboard can hide barriers that cost you in rework, fines and lost customers

Automated scans can reliably check only 13% of WCAG criteria (opens in a new tab), so a product can pass every check and still block customers with disabilities. Here's what those barriers cost once they reach a release.

  • Rework ~3×

    Fixing accessibility after launch costs about 3 times more than catching it early. On a $500K project, that's $75K compared with $25K.

    Source: Deque (opens in a new tab)
  • Lawsuits 3,117

    accessibility lawsuits were filed against websites in US federal court in 2025, 27% more than the year before.

    Source: Seyfarth Shaw (opens in a new tab)
  • Fines €600K

    is the top fine for breaking the European Accessibility Act in Spain, and repeat or serious violations can cost more. Germany's top fine is €500K. The law has applied since June 2025.

    Source: UsableNet (opens in a new tab)
  • Lost Customers 70M+

    US adults have a disability, more than 1 in 4. If they can't finish a task in your product, they can't buy from you.

    Source: CDC (opens in a new tab)
What's inside the white paper

Know if your product works for customers with disabilities, and prove it to leadership

  1. Why “we passed our accessibility checks” doesn’t prove your product works

    See what audits, scans and compliance scores leave untested, and how a green status can hide a customer who’s stuck.

  2. Six real products that passed every check and still blocked customers

    See what Akraya researchers inside Fortune 500 product teams saw when people with disabilities tried to use them. You can bring these examples to the next “we’re compliant” conversation.

  3. The numbers you need to get accessibility budget approved

    The cost of rework, lawsuits, European fines, stalled enterprise deals and lost customers, all sourced and in one place.

  4. Two tools for your next launch review

    The questions to ask before you sign off on a launch, and a scorecard that shows which key tasks work for customers with disabilities.

  5. A 7-step process that stops known problems from shipping

    The three ways known accessibility problems make it into releases anyway, how to keep each one open until the fix is confirmed, and who should own the process.

  6. How to run accessibility research at product speed

    Why this UX research is hard to run on a two-week release cycle, and how to get to a first session in 1 to 2 weeks.

Who this white paper is for

Written for the enterprise leaders who sign off on what ships

  • Chief Product Officers and VPs Of Product

    Learn what to ask before you approve your next launch.

  • Heads Of UX Research and ResearchOps

    Show leadership why UX research is the strongest proof that your product works for customers with disabilities.

  • Accessibility, Design and Engineering Leaders

    See how known accessibility barriers make it into releases, and how to catch them earlier.

Get the white paper

Find the barriers your dashboard can't see

Download the white paper to see where accessibility checks fall short, what late barriers cost, and how to verify every critical journey with the people who rely on it.

Already planning a study? Talk to Akraya's accessibility research team