INDUSTRY:
Customer Interaction Management
Customer Interaction Management
NEED
Akraya’s task was to demonstrate the capabilities of the client’s new
mobile engagement platform, including call routing and orchestration,
connecting mobile customers to “live” customer service and also to
create a set of innovative and impactful solutions as iOS and Android
native apps. The solutions had to be fully tested and the code
documented for client software engineers to create custom mobile
applications .
SOLUTION
The Akraya Mobility Team leveraged their deep expertise in visualizing,
designing, building, and testing iOS and Android native apps. Four
innovative and impactful solutions were created for the banking,
Insurance, airlines, and software verticals.
The Akraya team utilized a combination of Objective C & Java, Sencha
Touch, HTML 5, JSON, jQuery Mobile, PhoneGap, RESTful Web Services,
and DeviceAnywhere for building and testing the hybrid apps.
The capability testing of the solutions ensured a consistent experience
across the diverse set of mobile devices, networks, and platforms and that
mobile users experienced the client’s brand, product, or service the way
they intended.
RESULT
The client’s mobile engagement platform became the prime engine of
future growth of the client’s Customer Interaction Management software,
worldwide.