A Retail player who is a part of Fortune 50 list and operating 600+ warehouse clubs with $84B in merchandising operations, serving 65M+ members.
Challenges Faced
This section outlines the core difficulties and pain points the client was experiencing. It provides context on the hurdles that needed to be overcome before achieving the successful outcome.
Channel Misalignment:
38% inventory misplacement between online/club channels; $1.2B in missed cross-selling annually.
Data Silos:
Fragmented analytics across 12 legacy systems hindered real-time insights.
Revenue Stagnation:
Static assortment planning limited wallet share growth to 2.3% YoY vs. 7% industry benchmark.
Akraya’s Strategic Solution
We deployed a SWAT team of data engineers and retail operations experts to build an AI-powered merchandising engine:
Real-time dashboard tracked 200+ KPIs with AI-generated optimization prompts.
Measurable Outcomes
Operational
87% faster insights (24h vs. 11 days); 32% reduction in inventory misplacement; 92% reporting automation.
Financial
10% revenue growth ($8.4B incremental sales); 23% higher margins; 18:1 ROI in 9 months.
Business
15% increase in member wallet share; 28% faster product launches; 41% satisfaction jump.
Conclusion
Akraya’s talent-on-demand strategy transformed merchandising into a predictive revenue engine, driving $8.4B in new sales and creating the industry’s most responsive omnichannel system.
