Transforming Program Execution for a Global Commerce Leader

Client Background

A Fortune 500 leader in global digital commerce, processing $100B+ in annual transactions across 190+ countries, serving 200M+ buyers with AI-driven shopping and payment solutions.

Challenges Faced

This section outlines the core difficulties and pain points the client was experiencing. It provides context on the hurdles that needed to be overcome before achieving the successful outcome.

Velocity Erosion:

9-week hiring cycles and 3-month ramp-ups led to 32% missed market windows.

Talent Drain:

Top PM candidates lost during 45-day background checks; managers spent 25% of time on staffing issues.

Methodology Fragmentation:

Inconsistent practices caused $18M in annual redundant work.

Slow Onboarding:

Contractor integration took 3–6 months, stalling product timelines.

Akraya’s Strategic Solution

Akraya’s PMO Office implemented a proprietary 360° Program Acceleration System:

Measurable Outcomes

Operational

Operational

45% faster releases (55 vs. 38 features/week); eliminated 3-month ramp-up; 92% issue containment.

Financial

Financial

$6.2M annual savings; 18:1 program ROI; 31% lower compliance risk.

Business

Business

28% faster market response; 9.4 CSAT score; 14 industry awards in 2 years.

Conclusion

Akraya reengineered the PMO into a strategic asset, compressing release cycles by 45% and freeing $14M in leadership capacity for innovation.