Transformative UX Excellence: How Akraya Empowered a Tech Giant to Overcome Global Challenges & Accelerate Innovation

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Client Background

A Global Fortune 500 technology leader in search, cloud computing, and consumer ecosystems, operating in 150+ countries.

Challenges Faced

This section outlines the core difficulties and pain points the client was experiencing. It provides context on the hurdles that needed to be overcome before achieving the successful outcome.
Post-Restructuring Instability:

Layoffs created critical gaps in UX Research (UXR) capacity.

Vendor Dissatisfaction:

Poor service quality delayed projects and eroded trust.

Budgetary Volatility:

Unpredictable resource allocation demanded cost-efficient scaling.

Slow Onboarding:

Contractor integration took 3–6 months, stalling product timelines.

Akraya’s Strategic Solution

To ensure non biased yet impactful research pedigree, our team created a blueprint for enterprise UXR success for the client. Akraya’s Solution

Measurable Outcomes

Operational

Operational

72% faster time-to-productivity (14 days vs. 8 weeks); 40% faster project delivery.
Financial

Financial

$1.2M annual onboarding savings; 22% lower vendor management costs; 98% budget adherence.
Business

Business

300% increase in UXR output (450+ reports in Q1); 15% shorter product cycles; 4.8/5 user satisfaction.

Conclusion

Akraya transformed operational chaos into a scalable UXR engine, enabling innovation leadership, cost savings, and enhanced user satisfaction.