A global technology leader operating one of the world’s most complex logistics networks for data center infrastructure engaged Akraya to support shipment operations planning across their West Coast footprint.
Challenges Faced
This section outlines the core difficulties and pain points the client was experiencing. It provides context on the hurdles that needed to be overcome before achieving the successful outcome.
High‑Value Shipments at Risk of Damage & Loss
Trays - a critical, high‑commodity component were previously shipped via less‑than‑truckload (LTL) carriers, leading to potential damage, misplacement, and theft.
With the introduction of new carriers alongside the primary carrier, communication became chaotic.
Time‑Sensitive Planning & Compliance Risks
Orders had to be planned precisely according to requested delivery dates (RDDs). Dangerous goods could never go parcel; certain weights and commodities required specific carrier types.
Akraya’s Strategic Solution
Akraya provided engineering services to manage sites, standardize communication, and execute precise, rule‑based shipment planning -
Akraya implemented strict planning rules: trays must ship as truckload only (never LTL), dangerous goods cannot go parcel, and weight‑based thresholds determine parcel vs. LTL vs. truckload.
When chat‑based coordination created confusion across multiple teams, Akraya switched to email‑based “black and white” documentation, ensuring everyone referenced the same information.
Akraya managed daily carrier change requests, reschedules (due to driver availability), support tickets, and offline shipments.
Measurable Outcomes
Operational
Trays now ship 100% as truckload thus eliminating LTL damage and loss risk for high‑value components; reliability improved significantly.
Financial
$14.8M annualized cost avoidance based on reduced tray damage/loss, avoiding re‑shipments, and fewer missed delivery penalties across thousands of high‑value shipments.
Business
Eliminated complex program‑based splitting of orders; now planned directly by RDD without special tickets.
Conclusion
By enforcing rule‑based carrier selection (trays as truckload, dangerous goods compliance), implementing structured communication (email over chaotic chat), and managing daily carrier changes and reschedules in TMS SmartBench, Akraya ensured high‑value components arrived undamaged and on time.
