A global leader in the data center products industry, known for its extensive scale and decades of innovation, engaged Akraya to transform their bill of materials (BOM) engineering operations. The company designs and manufactures complex hardware that is used to equip cloud and enterprise data centers worldwide.
Challenges Faced
This section outlines the core difficulties and pain points the client was experiencing. It provides context on the hurdles that needed to be overcome before achieving the successful outcome.
Data Inaccuracy in BOMs Causing Manufacturing Errors & Excess Costs
Incorrect part quantities or specifications in BOMs led to manufacturing site confusion, unwanted inventory purchases, and excessive carrying costs.
Fragmented Processes Across Global Sites
Different teams followed their own ad hoc methods for structuring BOMs, leading to inconsistent data representation.
Slow Issue Resolution Blocking Product Launches
Technical issues and client requests often took over a month to resolve due to manual workarounds, lack of proper tool usage, and unclear ownership.
Akraya’s Strategic Solution
Akraya provided a comprehensive managed service to lead APAC and U.S. teams, standardize BOM processes, and accelerate issue resolution -
Akraya led daily huddles for both APAC and U.S. teams, prioritized incoming client requests, balanced workload, and acted as the single point of escalation.
Akraya introduced a root cause analysis (RCA) framework to identify patterns in data rejections, correct errors proactively, and prevent recurrence.
Measurable Outcomes
Operational
Issue resolution cut from >1 month to <1 week dramatically improving client responsiveness.
Financial
$14.2M annualized supply chain & labor savings by preventing excess inventory purchases, reducing manual rework, and accelerating issue closure.
Business
Client now executes project plans without manufacturing delays caused by BOM errors.
Conclusion
Akraya transformed BOM engineering for a global data center products leader by leading APAC and U.S. teams, standardizing processes, and eliminating month‑long issue resolution cycles. Through structured tool enablement (Agile PLM, Windchill, internal issue trackers), AI‑automated metrics (prompt‑based chart generation), and a rejection‑reduction framework, we enabled the client to launch products on time, reduce supply chain waste, and build trust across global sites.
