A global health and wearables technology leader serving millions of users engaged Akraya to design the user experience for their new AI-powered personal health coach.
Challenges Faced
This section outlines the core difficulties and pain points the client was experiencing. It provides context on the hurdles that needed to be overcome before achieving the successful outcome.
Balancing High Velocity with Design System Adherence
The team needed to deliver features rapidly for public preview testing while ensuring all designs aligned with established component libraries and interaction patterns.
Bridging Qualitative and Quantitative Health Experiences
The AI coach needed to merge conversational interactions with structured health data (activity tracking, sleep, nutrition, etc.)
Cross-Functional Coordination Across Time Zones
With team members spread across the different time zones, communication and alignment were constant challenges.
Akraya’s Strategic Solution
We deployed our UX and AI expertise across interaction, visual, and motion design to accelerate the AI coach integration -
Akraya took ownership of the core interaction layer for the AI health coach, designing the conversational experience from initial user engagement through ongoing dialogue.
Collaborated with the central design systems team to ensure new components and patterns were properly integrated and documented.
Measurable Outcomes
Operational
Full ownership of core conversational UX with end-to-end design responsibility from onboarding through ongoing coach interactions, covering both visual and functional aspects.
Financial
$14.2M annualized efficiency value saved by accelerating feature delivery and removing engineering bottlenecks.
Business
Successfully merged conversational AI with structured health data, creating a cohesive user experience.
Conclusion
Akraya delivered comprehensive UX design expertise coupled with AI technology for one of the most ambitious AI enabled health initiatives in the wearables space. By combining interaction, visual, and motion design skills, we accelerated the AI coach integration, removed engineering bottlenecks, and created a cohesive experience
