CASE STUDY: CISCO DASHBOARD

A Customer Success Story

CUSTOMER: CISCO

INDUSTRY: SOFTWARE / PRODUCT DEVELOPMENT

THE STORY OF CISCO

Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Their technology is changing the nature of work and the way we live. 

THE CHALLENGE

Creating a Real-Time Market Trends Dashboard to Assist with Revenue Predictions

Cisco’s Go to Market unit collects data about market trends which helps various business units set revenue goals while continuously improving customer experience. For this project, the Cisco Go to Market team needed a custom dashboard that displayed real-time data that provided insight into market trends for the purpose of predicting revenue generation. The challenge faced by the Cisco team for a project like this was to gain access to the necessary data and to convert it into a “clean” report that could be used for the required purpose.

WHY CISCO CHOSE AKRAYA

Initially, the Cisco team tried to create the dashboard on their own by hiring individuals with varying expertise and then assigning them to the project. Unfortunately, the results were not what the Cisco team was looking for. As a long time, trusted resource for technical talent, Cisco turned to Akraya. 

HOW AKRAYA RESPONDED

After a quick analysis by the Akraya team, it became clear that this was not a one-person job. It needed the strategic alignment of personnel with various skills which included :

  • Business Intelligence Analysts
  • Tableau Developers
  • Reporting Specialists
  • Artificial Intelligence/Machine Learning Subject Matter Experts to work with the finance team to locate and collect a large amount of data and display it in a meaningful way for the Cisco Go to Market team.

 

Akraya followed 4 basic steps to accomplish this:

             Step 1 – Gather the requirements from stakeholder to understand the challenges and desirable output

             Step 2 – Agree on project scope and acceptance criteria

             Step 3 – Implementation based on milestones and reporting

             Step 4 – Revisit the acceptance criteria to ensure customer satisfaction

RESULT

The project was completed on time and now enables the Cisco Go to Market Team insight into data that was not previously available. 

The new dashboards create opportunities for unique forecasting and allows the team to predict market trends which has resulted in $20 million in increased revenue. 

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